Contact
Talk to a real person
Questions about finishes, samples, an order, a trade project or a warranty claim? Our Australia-based customer care team is here to help, and we pride ourselves on quick, genuine answers.
Reach us directly
- Phone
- 03 338 2626
- Hours
- Monday to Friday, 8am to 4pm
- Address
- 14 Radius Loop, Rolleston Canterbury 7614, New Zealand
We answer every message ourselves, usually within one business day. No offshore ticket queues and no scripts, just people who know the product and want to get you a quick resolution.
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The Wood Veneer Hub Limited trading as The Panel Collective
Send us a message
Support that actually supports you
Wall panels are a considered purchase, so the help you get before and after matters. Here's how we compare.
| When you get in touch | The Panel Collective | Typical online sellers |
|---|---|---|
| Who replies | A dedicated, New Zealand-based person | An offshore ticket queue, or no direct contact |
| Response time | Usually within one business day | Often days, if you hear back at all |
| Product & install help | Specific guidance from people who know the panels | Generic, copy-paste answers |
| After your order | We follow up and help with delivery, samples and warranty | You're on your own once you've paid |
Common questions
How quickly will you reply?
We answer most messages within one business day, during our customer service hours. More involved trade or warranty questions can take a little longer, but we'll always acknowledge you first.
Can I talk to a real person?
Yes. A dedicated, New Zealand-based customer care team handles every enquiry, from a quick finish question through to trade orders and warranty claims.
Do you help with trade, bulk or commercial orders?
Absolutely. Send your project details through the form and we'll sort trade pricing, samples and specifications for you.
I have a warranty question, what should I do?
Start with our warranty page, then contact us with your proof of purchase and photos of the issue and we'll take it from there.
Where are you based?
Our team is based in Christchurch, and we deliver nationwide across New Zealand. Panels are made to order.